LEGAL · CONTENT MODERATION
How we keep listings on track
Content moderation policy
Rewarding Resources is built by and for Australian teachers, and the quality of what's on the marketplace matters more to us than the size of the catalogue. This policy explains what we expect from listings, what we don't allow, and how we handle takedowns, reports and appeals.
On this page
1.What we expect from listings
Every listing should be a classroom-ready resource you created, accurately described, and tagged to the syllabus it actually covers. Previews should match what buyers download, prices should reflect the work, and the title and description should set realistic expectations. If a listing wouldn't make it past a thoughtful head of department, it doesn't belong on the platform.
2.What we don't allow
Resources that infringe someone else's copyright, contain plagiarised material, or repackage publicly available content without meaningful original work. Resources that include offensive, discriminatory, sexualised or otherwise inappropriate content for a school setting. Listings with misleading previews, fake reviews, manipulated pricing, or curriculum tags that don't match the content. Files containing malware, tracking pixels, or links to off-platform purchase pages.
3.Disclosing AI assistance
Using AI tools as part of your workflow is fine - we use them in the platform too. But the final resource must reflect your subject expertise and classroom judgement. If a listing is substantially AI-generated and hasn't been meaningfully reviewed and edited by a qualified teacher, that's grounds for removal. Be honest in your description about what's yours and what's been assisted.
4.How we moderate
Moderation combines three things: automated checks at upload (file type, malware scanning, duplicate-detection), curriculum-tag sanity checks, and human review of reports and listings that look off. We don't pre-approve every listing - sellers can publish straight away - but we do review listings that get flagged or that trip our automated checks.
5.Reporting a listing
If you spot something that breaches this policy, click "Report" on the listing page or use our contact form with the URL and a brief description of the issue. We aim to acknowledge reports within two business days and resolve straightforward cases within seven. Copyright-specific concerns go through the takedown process below.
6.When a listing is removed
If we remove a listing, the seller is notified by email with the reason and a link to this policy. Outstanding orders for that resource remain accessible to buyers who already purchased - removal doesn't revoke their licence. If a refund is appropriate (for example, the resource was materially different from its description), we'll process one even if the 30-day window has lapsed.
7.Appeals
If you think a removal was wrong, reply to the notification email within 14 days with any context that wasn't apparent (original-work evidence, classroom-use documentation, etc.). A different team member reviews appeals from the one who made the original decision. We aim to resolve appeals within seven business days and will reinstate a listing if the reasoning doesn't hold up.
8.Repeat issues
Most issues are one-offs and a removal closes the matter. Repeated breaches - especially copyright infringement, manipulated reviews, or misleading previews - lead to escalating action: warning, temporary suspension of selling, then permanent account closure. Where Australian law requires reporting (for example, serious child-safety concerns), we report to the relevant authority and cooperate fully.
9.Copyright takedowns
If you believe a listing copies your original work, submit a takedown notice via /legal/copyright-takedown. The form captures the listing URL, a description of the original work, your contact details, and the attestations a credible claim requires (good-faith belief, accuracy, and authority to act). We act on legitimate notices promptly and notify the seller so they have the chance to respond. False or vexatious takedown notices may themselves be grounds for action under the Copyright Act 1968.
10.Contact
Moderation decisions are made by real people and we're happy to talk them through. Reach us via our contact form. If a matter can't be resolved between us, you can escalate through the ACCC or your state's fair-trading office.
Questions about this policy? Get in touch at our contact form